Rising Up Supports respects your privacy and is committed to protecting the personal information of participants, families, staff, and visitors. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant standards under the Aged Care Quality Standards and NDIS Practice Standards.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect the following types of information:

Personal Information: name, date of birth, gender, address, phone number, email.
Health & Support Information: medical history, care plans, support needs, risk assessments, and service preferences.
Financial & Administrative Information: billing details, NDIS participant numbers, Medicare details, emergency contact information.
Employment Information (for staff): qualifications, police checks, working with children checks, rosters, and performance records.
Website Use Information: IP addresses, browser type, pages visited, and cookies (for analytics and website functionality).

2. How We Collect Information

We collect information in several ways:

Directly from you (forms, phone, email, website, in person).
From your authorised representative, family, or carer.
From government bodies such as the NDIS, My Aged Care, or healthcare providers, where necessary and consented.
Automatically through our website (analytics and cookies).

3. Why We Collect Information

We collect personal information to:

Provide safe, high-quality supports and services.
Meet our obligations under the NDIS Commission and Aged Care Quality Standards.
Manage staffing, training, and rostering.
Communicate with you, your family, or your representative.
Process payments and funding claims.
Improve our services and website.
Meet legal and regulatory requirements.

4. How We Use and Disclose Information

We only use and disclose your personal information for the purposes it was collected, or where required by law.

We may disclose information to:

Healthcare providers, allied health professionals, and emergency services.
NDIS Quality and Safeguards Commission or Aged Care Quality and Safety Commission (if required).
Government agencies for funding or reporting purposes.
Our employees, contractors, and service providers who need the information to deliver supports.
With your consent, to family members, guardians, or advocates.

We do not sell, rent, or trade personal information.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Electronic records are stored securely with restricted access.
Paper records are kept in locked facilities.
Staff are trained in privacy and confidentiality.
Information is destroyed or de-identified when no longer required.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

To request access or correction, please contact us (see Section 9).

7. Website and Cookies

Our website may use cookies and analytics tools to improve functionality and user experience. You may choose to disable cookies through your browser, but some features may not work correctly.

8. Complaints and Concerns

If you have a privacy complaint, you can contact us directly. We take all concerns seriously and will respond promptly.

If you are not satisfied, you can also contact:

Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
NDIS Quality and Safeguards Commission: www.ndiscommission.gov.au
Aged Care Quality and Safety Commission: www.agedcarequality.gov.au

9. Contact Us

If you have any questions about this Privacy Policy, or wish to request access to your information, please contact:

Rising Up Supports
1a/28 Pendlebury Road, Cardiff NSW 2284
Phone: 0447 425 286 | 0493 271 564 | 0417 304 656
Email: admin@risingup.com.au